Help Centre

Frequently Asked Questions

Q. What is online safety?

Online safety refers to the act of staying safe online. It is also commonly known as internet safety, e-safety and cyber safety. It encompasses all technological devices which have access to the internet from PCs and laptops to smartphones and tablets. Being safe online means individuals are protecting themselves and others from online harms and risks which may jeopardise their personal information, lead to unsafe communications or even effect their mental health and wellbeing.

Q. Why is online safety important?

The internet is now an integral part of our lives. Online safety, also known as e-safety or internet safety, is extremely important in making sure both adults and children feel safe, secure and confident when accessing and engaging with content online.

Q. Who are National Online Safety?

National Online Safety are a multi-award winning provider of online safety e-learning and resources for the whole schools community.

Q. What do National Online Safety do?

National Online Safety support schools across the world to keep children safe online through our engaging and award-winning online safety training and classroom resources, designed for the whole school community.

Q. How do National Online Safety deliver their training?

All of our online safety courses are CPD certified and delivered through a high-quality video format, accessible through our state-of-the art Learning Hub.

Q. What are the statutory policies which relate to online safety?

All of our courses fall in line with the latest statutory guidance issued by the Department for Education. This includes ‘Keeping Children Safe in Education (KCSiE)’, ‘Teaching Online Safety in Schools’, ‘Relationships Education, Relationships and Sex Education (RSE) and Health Education’ and the ‘Education for a Connected World’ framework.

Q. Do National Online Safety courses take into account Ofsted criteria?

Yes. All of our courses have been designed to fall in line with the Ofsted ‘Education Inspection Framework’, the ‘Ofsted School Inspection Handbook’ and ‘Inspecting Safeguarding in Early Years, Education and Skills Settings’ guidance.

Q. How can National Online Safety help my school?

National Online Safety provide a complete a solution for schools to implement an effective approach to online safety. Our certified schools programme will help schools to meet their statutory online safety requirements, ensure staff, parents and pupils feel confident in tackling online safety issues and support the whole school community with staying up to date with the latest online safety news and trends.

Q. What memberships do National Online Safety offer?

The National Online Safety offer a Certified Schools Membership, which provides a complete solution for schools to implement an effective approach to online safety.

Q. What is included in the Certified School Membership?

Our certified schools membership includes access to all of our CPD certified courses, our library of webinars, resources and lesson plans for teachers and parent guides on the latest apps, games and online dangers. Schools will also receive our monthly online safety updates which include the latest news and developments in social media, apps and games to ensure they are keeping on top of the latest evolving online issues.

Q. What is #WakeUpWednesday?

Our #WakeUpWednesday campaign is viewed as one of the most trusted and reputable learning resources in the UK, providing expert advice on the latest platforms and online risks that parents and carers need to know about through a beautifully engaging and content rich design. We release a brand new guide every Wednesday.

Q. Who writes the #WakeUpWednesday guides?

All of our guides are written by industry professionals and subject matter experts who have extensive experience in their field.

Q. Where can I find the guides?

Each week we share our latest guide on our Facebook, Twitter and LinkedIn profiles. All of our previous guides can be found on our website and can be downloaded in either a JPEG or PDF format

Q. What courses do National Online Safety offer?

Our courses include: - Online Safety Course for School Staff and Governors - Online Safety Courses for Designated Safeguarding Leads and Deputies (DSLs) - Online Safety Course for Professionals working with children with SEND and who are vulnerable learners - Online Safety Course for Parents and Carers - Online Reputation Course for Schools and School Staff

Q. How do I access my course?

All of our courses can be accessed from our state-of-the art dedicated learning hub.

Q. What lesson resources do you provide?

National online safety provide a range of lesson resources in online safety for pupils of all age ranges. This includes: - Interactive video lesson resources for primary years, including early years foundation stage (EYFS), Key Stage 1 and Key Stage 2. - Online safety lesson resources for primary years, including early years foundation stage (EYFS), Key Stage 1 and Key Stage 2. - Online safety lesson resources for secondary years, including Key Stage 3 and Key Stage 4.

Q. What are your interactive video lesson resources?

Based on the eight key topics outlined in the UKCCIS ‘Education for a Connected World’ framework, our new Early Years, Key Stage 1 and Key Stage 2 interactive video lessons talk to the children about online dangers in a fun and engaging way, providing a truly immersive experience.

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