Terms and Conditions

Terms and Conditions 2018-01-10T00:25:34+00:00

Payment Terms

Schools choosing to pay by invoice will not receive access to any training (webinars, eLearning or on-site training) or have an audit completed until payment has been received. Arrangement for payment after access has been granted or a service delivered must be agreed prior.

Invoices must be paid in full within 30 days of receipt or before the training or audit date, whichever is the sooner.

By submitting an order to us you are acknowledging that you have received authorisation for this expenditure from the relevant person at your school,.

Cancellation Policy

All cancellation requests for training or audits must be made in writing to info@nationalonlinesafety.com. The email date will be be used to calculate the number of days notice we have received and the following refund percentage will be applied.

No refunds will be granted when a training has been accessed online.

Notice of cancellation received Refund Percentage
30 days or more prior 100%
Between 8 and 29 days prior 50%
7 or less days prior No refund

Training Transfers and Audit Date Changes

You may substitute a delegate on training for no charge providing that the training has not been accessed.

Audit dates can be changed by the school once with a minimum of 14 days notice. Should a school change the date more than once or within the 14 day days notice period we reserve the right to charge a £100 administration fee.

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