Schools choosing to pay by invoice will not receive access to any training (webinars, eLearning or on-site training) or have an audit completed until payment has been received. Arrangement for payment after access has been granted or a service delivered must be agreed prior.
Invoices must be paid in full within 30 days of receipt or before the training or audit date, whichever is the sooner.
By submitting an order to us you are acknowledging that you have received authorisation for this expenditure from the relevant person at your school,.
All cancellation requests for training or audits must be made in writing to firstname.lastname@example.org. The email date will be be used to calculate the number of days notice we have received and the following refund percentage will be applied.
No refunds will be granted when a training has been accessed online.
|Notice of cancellation received||Refund Percentage|
|30 days or more prior||100%|
|Between 8 and 29 days prior||50%|
|7 or less days prior||No refund|
Training Transfers and Audit Date Changes
You may substitute a delegate on training for no charge providing that the training has not been accessed.
Audit dates can be changed by the school once with a minimum of 14 days notice. Should a school change the date more than once or within the 14 day days notice period we reserve the right to charge a £100 administration fee.